Questions & Answers
Q: My phone paired OK but when I start streaming audio the music starts and then stops.
A: There is a setting on the Android operating system that needs to be changed. Go to the settings button for the device on the Bluetooth pairing screen. Change the device settings from “phone audio” to “media audio”. Turn off the Bluetooth and then turn back on & re-pair to the device.
Q: How do I control bass, treble, left and right balance and front to rear fade.
A: Bass, treble and left right can be adjusted right on your phone using a EQ app. There are many available for free in the app store. As far as the front rear fade goes, Bluetooth is only broadcast in stereo, left & right. There is no front and rear channel being broadcast. So, the signal must be manipulated at the receiving device level or at the Mark itself. We preset the internal amps in the Mark units so that the front channel is 10% lower than the rear.
Q: I was wondering on the Mark 3, what is the distance the unit can be from my cell phone? Trying to see if I put it in the trunk of my car, if the driver’s seat is too far to reach or am I better off hiding the unit somewhere close, like under a seat.
A: The range of the Bluetooth receiver is over 20' if unobstructed. If the phone is in your pocket and the signal has to go through a few seats and a metal divider to the trunk the range will decrease. We have talked with several customers that installed these in the trunk and under the rear package tray with success. Typically you should be able to mount it in the trunk without issue, but that being said every car and installation is different.
Q: Would I have to pair the Mark unit with my iPhone every single time I start up my car?
A: No, after the first time the unit is paired it will auto pair once it’s powered up. Then once you are streaming audio it will switch the existing radio off (if applicable) and play the BT signal.
Q: Can your product be used with a microphone, so I can both play music and use my phone hands-free?
A: Yes the Mark 4 is the only product available from out of sight with hands free calling capability. It also comes with a remote mountable microphone with a 3 Meter cable.
Q: In your video section you state that the MK 1 and MK 2 will work with Bluetooth and not need a radio at all. Does the MK 3 have that capability as well?
A: Yes all 3 products do not require a radio. The video was shot prior to the Mark III being available.
Q; I do not have a smart phone and do not want one. What do you recommend for controlling it and keeping the cost reasonable?
A: There are a number of Mp3 players on the market for between $60-$100 dollars that include a Bluetooth out signal. Any of these will work fine to connect with any of the Mark series units.
Q: I have a 49 Dodge with positive ground 6 volt system. Any special instructions?
A: No special instructions just hook the red power wire to the chassis and the black ground to a switched line from the ignition.
Q: If I install a Mark 2, my question is which device will play when? Does it automatically play the stock radio when it is turned on and override the Bluetooth input? Just trying to make sure I understand how this works.
A: The existing radio will play until you are paired to the Mark II and streaming audio. At that point the Mark II takes over. If you would like to go back to the existing radio simply un-pair from the Mark 2.
Q: Can you tell me if this product can receive am and fm?
A: The unit does not have a Fm am receiver built in. It will only play what is being streamed to it via Bluetooth. One option is to buy a Mp 3 player with Bluetooth and a Fm receiver built in. The run around $60 dollars and can be purchased about any electronics store or on Ebay.
Q: Can an iPod Classic be used with your device, through an adapter?
A: Sorry but the only way to communicate to the devices is through Bluetooth. If your iPod classic is less than 2 years old it probably does have Bluetooth built in. If not it will require an upgrade to a newer device.
Q: Can I use an adapter cable to connect the headphone output of my iPod to the RCA input on your Model 3?
A: Sorry that will not work. The RCA inputs are for passing through a pre-amp signal from a already existing radio and would only pass through an un-amplified signal to the RCA outputs.
Q. What make and models does Out of Sight Audio work with?
A. Our hidden audio radio systems work with almost any model make and year automobile.